SugarCRM
I feel like I am having a personal battle with SugarCRM at work. We have a professional licence and the most recent upgrade 5.0.0e has a large number of bugs that affect us. I can see why the bugs exist, they fundamentally changed several important database relations, while retaining the old relationships. I assume they kept the old relationships so that they would not break existing modules, however, doing this has (for me at least) caused a lot more problems than it has solved. I have logged 8 calls with SugarCRM so far after the upgrade. Each time they come back to me suggesting the problem is server related, or database connectivity, and they "cannot reproduce the problem". I was most frustrated when I gave a 5 step procedure to replicate a bug using their own http://demo.sugarcrm.com/ website. I received a response with a screen shot at step 4 saying "I cannot reproduce the behaviour you are talking about". After my reply saying that you missed out step 5 in t...